Frequently Asked Questions - Toro Steam Cleaning

We accept all major credit cards, checks, and cash. For commercial clients and real estate professionals, invoicing and scheduled billing options are available. Payment is typically collected at the time of service unless other arrangements have been made in advance.

We’re happy to move furniture that is comfortable for one person to handle, using sliders when needed to protect your floors. However, we do not move beds, large chests, flat-bottomed furniture (like bookcases or dressers without legs), or any items containing electronics or breakables. These pieces either pose a risk for damage or can prevent proper drying due to lack of air circulation underneath.

Please remove all breakables and electronic devices from furniture you’d like us to move before we arrive. During your initial walk-through, we’ll confirm exactly what will and won’t be moved to ensure a smooth and safe cleaning process.

The time required for cleaning depends on several factors, including the type of surfaces being cleaned, the total square footage, the condition of the flooring or upholstery, and the number of areas involved. For example, a small residential carpet cleaning may take under an hour, while a full home with multiple surfaces or a commercial property could take several hours.

Toro Steam Cleaning provides complimentary, no-obligation estimates where we assess your specific needs and give you a time estimate along with a price—accurate to the penny. We also schedule specific appointment times (not vague “arrival windows”), so you know exactly when we’ll arrive and can plan your day with confidence. We believe your time is valuable, and our goal is to make the process as efficient and predictable as possible.

Toro Steam Cleaning specializes in residential and commercial floor and fabric surface cleaning. Our core services include truck-mounted steam extraction for carpet, tile and grout cleaning, natural stone care, hardwood floor cleaning, area rug restoration, and upholstery cleaning. We also provide make-ready cleanings for real estate listings, move-ins, and move-outs. Every service is tailored to your surface type and condition, using professional-grade equipment and safe, effective cleaning agents.

Yes, we provide free, no-obligation estimates that are priced accurately by square footage or item, depending on the service. Each estimate is guaranteed for 12 months, so you can plan ahead without worrying about unexpected price changes. We’ll also walk you through what’s included and answer any questions so there are no surprises on cleaning day.

We proudly serve Rockwall County, including Heath, Fate, McLendon-Chisholm, Rockwall, and Royse City. We also extend services into parts of Dallas County and neighboring areas. If you’re not sure whether you’re in our service range, just give us a call—we’ll be happy to check.

We use a truck-mounted steam extraction system that delivers water temperatures up to 220°F, which allows us to break down deep-set grime, pet dander, allergens, and bacteria. This method provides a deeper clean than most rental machines or dry chemical methods. Our system also offers powerful extraction, leaving carpets cleaner and drying faster than traditional methods.

Most area rugs are taken to our dedicated rug studio for professional cleaning and controlled drying. This allows us to use appropriate treatments based on your rug’s material—whether it’s wool, silk, cotton, or synthetic. We treat each rug individually with specialized care to ensure thorough cleaning without damage. Pick-up and delivery options are available for your convenience.

Absolutely. We understand the unique needs of natural stone surfaces like travertine, slate, marble, and limestone. Our team uses non-acidic, stone-safe products and low-pressure steam to lift grime and restore the surface without etching or discoloration. We also offer optional sealing services to help protect your stone from future staining and wear.

We begin by applying a commercial-grade degreaser to loosen soil and contaminants. Then, using high-temperature steam and strong extraction, we flush out dirt from grout lines and tile surfaces. The result is a visibly cleaner floor that often looks like new. For long-term results, we can also apply a protective grout sealer upon request.

We use a low-moisture, non-abrasive cleaning system that lifts surface dirt without risking water damage or haze. Our process is safe for both sealed and unsealed hardwoods. We also offer conditioning and polishing options to restore your floor’s natural luster and prolong its finish. This method improves both the look and the longevity of your hardwood flooring.

Yes, we clean all types of upholstery, including microfiber, cotton, linen, synthetic blends, and leather. Our hot water extraction process lifts stains, body oils, odors, and allergens from deep within the fabric, leaving furniture fresh and revitalized. We take extra care to test fabrics before cleaning to ensure colorfastness and fabric safety.

We frequently work with real estate agents, landlords, and property managers to provide pre-listing, turnover, and move-out cleanings. A clean floor makes a significant difference in presentation and first impressions. Our team is trained to work quickly and effectively on tight timelines, helping homes and commercial properties show at their best.

Yes. We understand that business operations can’t be disrupted during the day, so we offer flexible scheduling—including evenings and weekends—to meet your needs. Whether it’s a small office or a large commercial space, our team arrives on time, works efficiently, and ensures your workspace is clean, dry, and ready for the next business day.

We recommend removing small furniture, breakables, and personal items from the areas being cleaned. If you have pets, please secure them for their safety and ours. When we arrive, we’ll walk through the space with you and go over any specific concerns before we begin. If moving furniture is a concern, let us know in advance and we’ll work with you.

Yes. We use eco-friendly, non-toxic cleaning solutions that are tough on dirt but safe for your family—including kids and pets. Our products are residue-free and rinsed thoroughly with our extraction process, so you don’t have to worry about leftover chemicals on your floors or furniture.

We stand behind our work with a 100% satisfaction guarantee. If you’re not happy with the results, we’ll return and re-clean the area at no additional charge. Our goal is to ensure every client is confident in recommending Toro Steam Cleaning to their friends, neighbors, and colleagues.