Terms Of Service - Toro Steam Cleaning

Effective Date: September 29, 2024

Welcome to www.torosteamcleaning.com (the “Website”), operated by Toro Steam Cleaning (“we,” “us,” or “our”). By accessing or using our Website and services, you agree to the following Terms of Service. Please read these terms carefully before using our services. If you do not agree with these terms, you may not access or use our services.

1. Services Provided
Toro Steam Cleaning offers professional cleaning services, including but not limited to:

– Carpet cleaning
– Tile and grout cleaning
– Hardwood and vinyl floor cleaning
– Window cleaning
– General cleaning services for both commercial and residential properties

All services are subject to availability and are governed by these Terms of Service. You agree to provide accurate information when requesting services and understand that pricing, scheduling, and the scope of work may vary based on the specific details of your cleaning needs.

2. Use of the Website
By using our Website, you agree:

– To use the Website only for lawful purposes.
– Not to use the Website for any fraudulent or harmful activities.
– Not to upload, transmit, or distribute viruses, malware, or any other harmful content that could damage or interfere with our Website.
– Not to engage in any activity that would disrupt or interfere with the normal operation of the Website.

We reserve the right to restrict or terminate your access to the Website if we believe you have violated any of these terms.

3. Booking and Payment
When booking a service through our Website or directly with our team:

Quotes and Estimates: All service requests are subject to review. We will provide a written quote or estimate based on the details you provide. The final price may vary based on actual conditions encountered during the service.
Payment Terms: Payment is due upon the completion of services unless otherwise agreed upon in writing. We accept various payment methods, including credit/debit cards, checks, and online payments.
Late Payments: In the event of late payments, Toro Steam Cleaning reserves the right to charge late fees or suspend services until the balance is paid in full.

4. Cancellation and Rescheduling Policy
Cancellation: If you need to cancel or reschedule your appointment, we ask that you provide at least 24 hours’ notice. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
Rescheduling: We will make every effort to accommodate your rescheduling request. However, availability is subject to the service schedule, and changes may affect the timing or pricing of services.

5. Service Guarantee
At Toro Steam Cleaning, customer satisfaction is a top priority. If you are not completely satisfied with our services, please contact us within 24 hours, and we will make reasonable efforts to resolve the issue, including re-cleaning the area of concern.

However, certain limitations apply to our service guarantee:

– We cannot guarantee stain removal for all types of stains, especially those that are permanent or have set into the material over time.
– Any additional work requested after the service is completed may result in additional charges.

6. Limitation of Liability
Toro Steam Cleaning is committed to providing high-quality services, but we are not liable for any damage or loss under the following conditions:

Pre-existing Conditions: We are not responsible for any damage to property or items that were present before the service, including but not limited to existing stains, discolorations, or structural issues.
Accidental Damage: While we take precautions to protect your property, accidental damage may occur. In such cases, our liability is limited to the amount of the service fee paid for that particular job.
Third-Party Links: Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external websites, and accessing them is at your own risk.

7. Intellectual Property
All content on our Website, including text, images, logos, and other materials, is the property of Toro Steam Cleaning and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our express written consent.

8. Privacy
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

9. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page, and the effective date at the top will be updated accordingly. Your continued use of our Website or services after any changes constitutes your acceptance of the new terms.

10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action arising out of these terms shall be filed in the courts located in Rockwall County, Texas.

11. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:

Toro Steam Cleaning
Heath, Texas
Phone: 469-279-5535
Email: Victor@ToroSteamCleaning.com
Website: www.torosteamcleaning.com

By using our Website and services, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing Toro Steam Cleaning!